FAQ

WHAT SIZE SHOULD I BUY?

You can access our measurement chart, if you are between sizes or have any questions, write to us by WhatsApp +57 300 467 1683 or send us an email to info@vyshniauskas.com, we will gladly advise you.

WHERE DO YOU DELIVERY?

We make standard shipments to all Colombia, shipping is free for purchases over $350.000 COP regardless of the number of items you order. For lower purchases will be calculated according to your destination with the carrier.

The product is delivered within 3 to 6 business days from the date of confirmation of your purchase. We depend on carriers to verify shipments to all national and international territory. International shipments vary depending on your country of destination, you should keep in mind that each country has different laws and VYSHNIAUSKAShas no control over possible import charges or taxes.

WILL I HAVE TO ASSUME ANY KIND OF TAX?

VYSHNIAUSKAS will not take responsibility for possible customs charges or import expenses as they vary from one country to the other. We recommend contacting your country's customs for more information on current charges before placing your order. We have no control over possible delays in customs deliveries.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all credit and debit cards and through PSE payments.

CAN I PLACE AN ORDER BY PHONE?

Yes, you can contact us at the number: +57 300 467 1683

HOW DO I TRACK MY ORDER?

Once the purchase order is shipped, you will receive an email containing a Tracking number. The tracking number will allow you to track the status of your order.

RETURNS & EXCHANGES

After confirming your purchase you will have 30 working days to make an exchange or return. After 30 days, NO returns or exchanges can be made. Please take this information into account before making your purchase. 

CAN I CHANGE MY SHIPPING ADDRESS?

To change the address please send us an email to info@vyshniauskas.com, this may cause your order to be delayed approximately 3 days than normally stipulated.

HOW DO I DO IF I HAVE NOT RECEIVED MY ORDER?

Please contact us by sending an email to info@vyshniauskas.com, we will contact you as soon as possible to give you a response.